Support

One person builds Nova Drop and the same person answers the mail. Write to [email protected] — expect a reply within a few days.

01I lost my progress

The game creates an anonymous account tied to the installation. Reinstalling, resetting the phone or switching to a new one starts a fresh account unless you linked Google or Apple sign-in first (Settings → Account). If you did link one, sign in with the same provider and your save comes back. If you did not, we have no way to identify which account was yours — write to us anyway and we will see what is possible.

02I paid and did not get it

Open the shop and tap Restore purchases, while signed in to the same App Store or Google Play account you bought with. That re-checks your purchases with the store and re-applies anything you own. If it still does not appear, email us with the store receipt and we will fix it by hand.

03I want a refund

Refunds for in-app purchases are issued by the store, not by us — Apple through reportaproblem.apple.com, Google through the Play Store order history. We can advise, but we cannot reverse a store charge ourselves. See the Terms for the detail.

04I want my data deleted

Settings → Reset progress erases the save on the device only. To delete the account on our servers as well, email us from the address you linked, or send the player identifier from Settings. Full detail is in the Privacy Policy.

05A level looks impossible

Every level is machine-verified as solvable before it ships — a headless copy of the game physics plays it two hundred times. That does not make a level fair, only clearable, so tell us the number if one feels wrong. Difficulty complaints are useful data, not noise.

06Bugs and crashes

Send what you were doing, the level number, and the platform and app version. A screen recording is worth a paragraph. Reproducible bugs get fixed fastest.